What do we do when a problem occurs? Solve it — and make sure it doesn’t come back!
But the real question is: how do we solve it effectively?
To further strengthen our capabilities in quality management, issue handling, and customer response, FANNAL recently conducted a specialized training on the 8D problem-solving method. The training targeted teams from project management, engineering, and quality departments, providing in-depth learning of a structured and systematic approach to problem resolution.
The so-called 8D is not just a simple set of "eight steps" — it's a scientific and efficient tool for quality improvement.
It teaches us that solving problems isn’t about treating symptoms blindly, but about identifying the root cause and addressing it precisely to eliminate hidden risks.
On the day of the training, the course focused on several key questions:
How do we describe a problem so that the customer can clearly understand it?
How do we dig into the root cause to truly get to the heart of the issue?
How do we define effective corrective actions?
And finally, how do we prevent recurrence and make sure the problem doesn't happen again?
The session featured not only theoretical instruction, but also real case studies and interactive discussions — and the feedback was unanimous: “this is exactly what we needed.”
More importantly, the training helped everyone reach a shared understanding: quality is not just the responsibility of the QC department — it’s everyone’s responsibility.
From R&D and procurement to manufacturing and after-sales, every stage requires systematic thinking.
This training is not the finish line — it’s just the beginning.
We will truly integrate the 8D approach into our daily work, turning every anomaly into an opportunity for improvement.
Next, we will also incorporate 8D into our customer service process, ensuring that every response is professional and every improvement is well-documented and traceable.
FANNAL will continue to pursue zero defects as our goal — driving internal efficiency and building external trust — to deliver higher-quality touch and display solutions for every partner.
